Zekelman Industries

SAP Support Analyst - MM

Job Locations US-IL-Chicago
Job ID
# of Openings
Salaried Full-Time
Information Technology

Job Description



Do you want to work for a stable, growing organization that reaches back more than 130 years?  Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!

Zekelman Industries is seeking SAP Support Analyst at our Chicago, IL corporate headquarters.  Reporting to the Manager of the SAP Solution Center, this person provides application support and consulting with an emphasis on delivering outstanding customer service. Primary activities include triaging and resolution of support and enhancement requests for internal customers in multiple SAP ECC 6.0 instances across multiple business units and functions. Desired candidate will have a demonstrated mastery in SAP Materials Management (MM).




  • Provide excellent customer service to Zekelman business users, communicate timely and professionally via phone, email, or in person
  • Handle support calls throughout the SAP Solution Center support hour, create support tickets and log issue detail, continuously monitor and triage open unassigned ticket.
  • Provide SME support for the resolution of break fixes and enhancements through design, configure, develop, maintenance and reports of application in the respective area
  • Utilize query and reporting tools to provide flexible and timely delivery of support and act as an SME to business users for solution proposals and training
  • Provide leadership and guidance to business by analysis and research, tracking and understand system capabilities to recommend best practice to increase process efficiency at minimum time
  • Prioritize support tickets for break fixes, enhancements and contribute to training by developing KB documents and KT sessions
  • Contribute to medium or large scale SAP projects as an SME in the respective area
  • Develop and maintain a professional and productive relationships within business units, IT team and support
  • Other duties as assigned by reporting manager


Required Qualifications:


  • Multiple full life cycle implementations experience in SAP MM with expertise in submodules IM, WM, and Procurement in manufacturing industries
  • Experience in supporting master data including material, vendor, customer, batch master, source list, info records, and pricing
  • Hands on experience in supporting stock transfers, consignment orders and vendor returns
  • Extensive knowledge in LIV process, input tax and integration of MM to other modules.
  • Experienced in managing special stocks and stock categories in IM and WM managed SLocs
  • Knowledge of EDI/IDOCS functionality for cross company order within and across SAP environments is a plus
  • Strong customer service skills, team player, collaborative and flexible
  • Minimum 5 years of experience implementing and supporting SAP project in MM area with at least 2 years of support experience
  • Bachelor’s degree in Information Technology, Information Systems, Engineering, or related field
  • Able to work off-hours or weekends to support business in case of business-critical failures or urgencies
  • Regular, full-time, predictable onsite attendance per the posted schedule is an essential function of this role
  • Lead and promote health and safety work practices as required by regulatory agencies and company policy


Zekelman Industries offers competitive compensation and excellent benefits, including low cost, high quality medical and dental benefits.  In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting and much more.



We are Zekelman Industries.


We manufacture superior quality tubular and related products and provide outstanding service for our valued customers.


We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.





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