Customer Service Representative

Do you want to work for a stable, growing organization that reaches back more than 130 years?  Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries! 

Zekelman  seeks a Customer Service Representative for our Electrical Department for our Wheatland Tube division located in Rochelle, IL.  Reporting to the Customer Service Manager, this person works with the electrical agent network and handles all aspects of customer service from inquiry/quote to placement of order through shipment to customer.

NATURE AND SCOPE:

• Prepare and process orders for electrical conduit and fittings. Receive orders, check for accuracy and transmit orders to appropriate mill based on availability of product and geographic location.
• Work with Shipping and Traffic department personnel to meet customer shipping requirements.
• Work closely with agent warehouse personnel regarding paperwork and orders.
• Expedite orders and advise delivery time and product availability.
• Resolve problems that arise on orders and shipments.
• Work with Regional Manager and Sales Representatives as necessary in handling customer requirements for House accounts.
• Assist Customer Service Manager as required and provide back-up for other customer service representatives.
• Minimum travel may be required (<5%).

REQUIREMENTS OF THE JOB:

Minimum Associate Degree or 3+ years of customer service / inside sales experience. Experience in the electrical industry preferred, but not required. Excellent communication skills (both verbal and written).  Good math aptitude and excellent organizational skills. Thorough knowledge of Microsoft Office including Excel, Word and Outlook.  Experience in SAP is a plus. Sound decision-making ability in a fast-paced environment.

Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.  In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/F/D/V

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.