Inside Sales Representative - Multiple Levels

Do you want to work for a stable, growing organization that reaches back more than 130 years?  Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries! 

Overview:

Wheatland Tube, a leading division of Zekelman Industries, Inc., is seeking proactive and dedicated Inside Sales Representatives to join our team in Wheatland, PA. Reporting to the Inside Sales Supervisor, the Inside Sales Representative serves as the primary point of contact for our customers, delivering exceptional customer service, driving sales growth, and contributing to the achievement of organizational objectives.

Key Responsibilities:

• Product Knowledge: Develop a thorough understanding of Wheatland’s capabilities and product offerings, with the ability to effectively promote new sales initiatives.
• Customer Relationships: Foster and manage superior customer relationships through open and interactive communication, ensuring a high level of customer satisfaction.
• Order Management: Review customer backlog daily, proactively addressing and resolving potential customer service issues. Prepare and process quotes, enter orders, and coordinate shipments.
• Team Collaboration: Build and maintain effective and professional interdepartmental relationships, adopting a team approach to customer service. Collaborate with the outside sales team to gather and triangulate market intelligence.
• Customer Experience: Identify opportunities to improve the customer experience, implementing action items and potential solutions to enhance service quality.
• Market Analysis: Analyze Wheatland’s pricing and market strategy, driving actions to achieve sales objectives. Participate and contribute to regular conference calls, both internal and external.
• Quality Assurance: Coordinate responses to quality claims, ensuring timely and satisfactory resolution. Assist management with special projects as required.
• Professionalism: Project professionalism in representing the organization, both internally and externally. Provide backup support for other inside sales representatives.
• Attendance: Maintain regular and predictable full-time, onsite attendance during scheduled hours.

Qualifications:

• Customer Service: Excellent customer service and communication skills, both verbal and written.
• Learning Orientation: Curiosity and willingness to continuously learn more about the business.
• Personal Attributes: Driven, articulate, energetic, personable, accountable, and a strong team player.
• Analytical Skills: Superior analytical and problem-solving skills, with the ability to make sound decisions and prioritize multiple tasks amid dynamic timelines.
• Technical Skills: Excellent mathematical aptitude and organizational skills, with thorough knowledge of Microsoft Office, including Excel, Word, and Outlook.
• Sales Experience: Prior sales experience in manufacturing or industrial sales is preferred. Experience with SAP is a plus.
• Safety: Lead and promote healthy and safe work practices as required by regulatory agencies and company policy.

Why Join Us:

• Innovative Environment: Be part of a forward-thinking company that values innovation and continuous improvement.
• Career Growth: Opportunities for professional development and advancement within a growing organization.
• Team Culture: Work in a collaborative and supportive environment where your contributions are valued and recognized.
• Competitive Compensation: Attractive salary and benefits package, including health insurance, retirement plans, and more.

Zekelman Industries offers competitive compensation and excellent benefits, including low-cost, high-quality medical and dental benefits.  In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting, and much more.

M/F/D/V

We are Zekelman Industries.

We manufacture superior quality tubular and related products, and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.